AGENDA: State Medicaid Managed Care Advisory Committee Subcommittee on Recommendation Member Experience 10: Managed Care Organization Telephone Trees

AGENDA:

State Medicaid Managed Care Advisory Committee
Subcommittee on Recommendation Member Experience 10: Managed Care Organization Telephone Trees

July 6, 2015
1:30 p.m.

Meeting Site:
Health and Human Services Commission
Brown-Heatly Building
Room 1430
4900 North Lamar Blvd.
Austin, TX 78751

This meeting will be webcast.

Call to order
Roll Call
Selection of subcommittee chair*
Discussion of existing barriers to accessing phone trees.
Demonstration of STAR+PLUS Health Plan’s phone tree systems.
Presentation on technological simplification of Managed Care Organization phone trees.
Public Comment
Discussion of future meetings
Adjournment

*Public comment will be taken on this agenda item.

Contact: Charles Bredwell, Program Specialist, Health and Human Services Commission, 512-462-6337, charles.bredwell@hhsc.state.tx.us

This meeting is open to the public. No reservations are required and there is no cost to attend this meeting.

People with disabilities who wish to attend the meeting and require auxiliary aids or services should contact Bredwell at 812-462-6337at least 72 hours before the meeting so appropriate arrangements can be made.