July 6, 2015 State Medicaid Managed Care Advisory Committee
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Call to Order - 1. Call to order
2. Roll Call
Call to Order
1. Call to order2. Roll Call
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Item 3 - Selection of subcommittee chair*
Item 3
Selection of subcommittee chair*
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Items 4 & 6 - 4. Discussion of existing barriers to accessing phone trees.
6. Presentation on technological simplification of Managed Care Organization phone trees.
Items 4 & 6
4. Discussion of existing barriers to accessing phone trees.6. Presentation on technological simplification of Managed Care Organization phone trees.
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Item 5 (Part 1 of 2) - Demonstration of STAR+PLUS Health Plan’s phone tree systems.
Item 5 (Part 1 of 2)
Demonstration of STAR+PLUS Health Plan’s phone tree systems.
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Item 5 (Part 2 of 2) - Demonstration of STAR+PLUS Health Plan’s phone tree systems.
Item 5 (Part 2 of 2)
Demonstration of STAR+PLUS Health Plan’s phone tree systems.
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Items 8 & 9 - 8. Discussion of future meetings
9. Adjournment
Items 8 & 9
8. Discussion of future meetings9. Adjournment
